Customer Support

Do online orders have a guarantee?

money-back guaranteeYes they do. We, at College Prep Genius, believe in our program. If you do not improve your SAT score after taking our program, we will give you a full refund, NO QUESTIONS ASKED. This is risk-free, so order now and learn the steps to greatly improving your SAT and PSAT/NMQST scores! We will process refunds within one week of providing you with a return authorization. Authorization is dependent on customer’s ability to provide an official SAT score from the College Board both before and after taking the course. In addition, we must confirm that our system has tracked your full participation and completion of the College Prep Genius online course. Partial refunds will be offered for materials which are damaged, written in and unable to re-sell. Otherwise, you will a receive a check for the full amount or the refund. You may also choose to receive a refund via Paypal or back to your credit card (only if that is the way you made your purchase).

Please send the product(s) to Maven of Memory, P.O. Box 398 Hurst, Texas, 76053.

***Please note, if you registered for a LIVE class, there are no refunds unless the class is canceled by College Prep Genius directly. This is due to the time, fees, travel, and hotel required for the instructor of the class. However, you will receive the option to transfer to another class or receive access to the online program. All classes require a minimum of 12 students and will not take place if the minimum is not reached. This is designated on each of the live class registration links.

What’s your Shipping Policy?

We use USPS for all orders shipped within the United States, including Hawaii and Alaska. For international shipping please call us or email us for a shipping quote. We do not ship overnight. Most paypal, credit and debit card orders are shipped within 24 hours. Mail or Fax orders are shipped once payment is received.  Please note: We do not ship orders on Saturday or Sunday. Any order placed on Saturday, Sunday or a national holiday will be shipped on the next business day.

How do I view your privacy policy?
Privacy Policy
How can I get in touch with you?

It is always best to reach us by submitting a support ticket.  It is the quickest way to get a response.

Contact Support

Our business mailing address is P.O. Box 398, Hurst, Tx. 76053; FAX: 817-282-0000.

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