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Customer Support

Do online orders have a guarantee?

money-back guaranteeYes they do. We, at College Prep Genius, believe in our program. If, within 30 days you do not feel the program is working for you, we will give you a full refund, NO QUESTIONS ASKED. This is risk-free, so order now and learn the steps to greatly improving your SAT/ACT/CLT and PSAT/NMQST scores! We will process refunds within one week of providing you with a return authorization. Partial refunds will be offered for materials which are damaged, written in and unable to re-sell. Otherwise, you will a receive in the form or payment originally made.

Please note: College Prep Genius does not guarantee instant success.  We recommend spending adequate time outlined in the Homework Guide to really learn the College Prep Genius patterns and strategies.  Improvement and success is individual per student.  Some students will need to practice consistently to internalize the strategies to improve their test score to their desired level.  Taking the test more than one time is not uncommon, and recommended if you are trying to achieve a certain score.

Please send the product(s) to Maven of Memory, P.O. Box 398 Hurst, Texas, 76053.

***Please note, if you registered for a LIVE class, there are no refunds unless the class is canceled by College Prep Genius directly. This is due to the time, fees, travel, and hotel required for the instructor of the class. However, you will receive the option to transfer to another class or receive access to the online program. All classes require a minimum of 12 students and will not take place if the minimum is not reached. This is designated on each of the live class registration links.

What’s your Shipping Policy?

We use USPS for all orders shipped within the United States, including Hawaii and Alaska. For international shipping please call us or email us for a shipping quote. We do not ship overnight. Most paypal, credit and debit card orders are shipped within 24 hours. Mail or Fax orders are shipped once payment is received.  Please note: We do not ship orders on Saturday or Sunday. Any order placed on Saturday, Sunday or a national holiday will be shipped on the next business day.

How do I view your privacy policy?
Privacy Policy
How can I get in touch with you?

It is always best to reach us by submitting a support ticket.  It is the quickest way to get a response.

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Our business mailing address is P.O. Box 398, Hurst, Tx. 76053; FAX: 817-282-0000.

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